We take consumer rights protection seriously and continually make efforts to guard consumers against marketplace abuses and anti-competitive conduct. The service providers are under obligation to resolve any valid issues consumers may face. However, consumers can freely approach CRA if they are unable to reach an acceptable solution to their complaint.
Arsel is the Communications Regulatory Authority’s mobile app to empower telecommunications consumers in Qatar. The app was specifically developed by CRA’s Consumer Affairs Department as an additional tool for consumers to provide their feedback about telecommunication services in Qatar directly to CRA