Communications Consumer Protection Policy & Regulation

Communications Consumer Protection Policy & Regulation sets out rules, requirements and procedures for safeguarding the interest of telecommunication Consumers and balancing the rights and responsibilities of both Service Providers and Consumers.

It covers both mobile and fixed line services and will include articles and rules related to (but not limited):

• Advertising & Marketing.
• Direct marketing messages and Spam Billing.
• Contracts and terms and conditions.
• Termination of services.
• Data privacy protection.
• Customer Notifications.
• Complaints and disputes.
• Access to emergency services.