Regulation on the Quality of Service for Retail Public Telecommunications Services

The Communications Regulatory Authority (CRA) has formulated the Regulation on the Quality of Service for Retail Public Telecommunications Services to raise the minimum requirements for the key performance indicators, support competition, ensure transparency, and give the consumer the opportunity to choose the appropriate Service Provider that suits their needs.

The regulation includes monitoring and an audit process to achieve this objective. Service Providers will be submitting periodic/bi-annual reports to reflect the QoS performance.

By issuing an amended version of the Quality of Service Regulatory Framework, CRA will:

• Raise the minimum requirements for the Quality of Service key performance indicators and add new obligations to Service Providers.
• Support competition between Service Providers for better quality of service.
• Rely on various tools to measure the Quality of Service to raise Service Providers' compliance level.
• Ensure more transparency by Service Providers about the quality of telecommunications services.
• Give the consumer the opportunity to choose the appropriate Service Provider for him/her based on the Quality of Service reports.