One of CRA’s major responsibilities is balancing consumers’ and telecom service providers’ rights through various aspects such as:

• Issuing needed regulatory instruments to regulate the sector effectively,
• Monitoring service providers’ compliance and the quality of telecom networks and services provided to consumers,
• Enhancing a sustainable competition between service providers to ensure providing innovative and high-quality services,
• Resolving consumers’ complaints if they remained unresolved by the telecom service providers or if the consumer remains dissatisfied with the resolutions offered.

 You can view CRA’s Complaint Process at this link and if your complaint is valid, please fill out the form below to send your complaint to the CRA. When you need to check updates and follow up on your existing complaint ticket, please log in, then click on “Check My Tickets”.