Quality of Service (QoS) Regulatory Framework
The Communications Regulatory Authority (CRA) has developed the Quality of Service (QoS) Regulatory Framework to raise the minimum standards for key performance indicators (KPIs), promote fair competition, enhance transparency, and empower consumers to choose the service provider that best meets their needs.

The regulation establishes a monitoring and audit process to ensure continuous improvement in service quality. Service providers are required to submit bi-annual performance reports reflecting their QoS levels in accordance with the framework’s requirements.

Through the implementation of the QoS Regulatory Framework, the CRA aims to:

• Enhance minimum QoS standards.
• Encourage healthy competition among service providers to deliver superior service quality.
• Utilize diverse measurement tools to ensure higher levels of compliance and accuracy.
• Promote transparency by making information on telecommunications service quality publicly available.
• Empower consumers to make informed decisions when selecting their preferred service provider.