06 October 2019
Document Type Report

CRA Consumer Satisfaction Survey Report 2018

The Communications Regulatory Authority conducted a comprehensive Consumer Satisfaction Survey to better implement its mandate to encourage and support an open and competitive communications sector that bring a broad range of advanced, innovative, and reliable service to the people of Qatar.

The survey, conducted in 2018, is meant to statistically measure Quality of Service (QoS) and consumer satisfaction with respect to delivery of telecommunications services from their respective service providers, prices charged, and consumer rights protection.