28September 2021

CRA Publishes Results of Quality of Service Audit of Mobile Networks 2020


The Communications Regulatory Authority (CRA) published today on its website the summary results report of its extensive audit of mobile networks that was conducted from September to December 2020 to assess the improvements of the Quality of Service (QoS) levels offered by the telecom Service Providers in Qatar; Ooredoo Qatar Q.P.S.C. and Vodafone Qatar P.Q.S.C.

The audit measured some of the Key Performance Indicators (KPIs) of the services provided by the Service Providers, which are in line with the standards and conditions of the licenses granted to them by the CRA and the applicable regulatory framework. The audit covered mobile voice calls, Short Message Service (SMS), and mobile internet data services which include the service provided through the Fifth Generation (5G) network. The audit was conducted during the peak hours of working days on more than 55,000 samples that were collected from different areas in Qatar including main roads and highways, major pedestrian areas as well as several indoor locations. The CRA used its QoS systems in addition to the latest versions of devices and smartphones, to obtain results that reflect the experience of mobile telecom consumers in Qatar.

CRA affirms that the purpose of the audit was not to identify the best network or do a comparison between the telecom Service Providers in Qatar. The CRA emphasizes that the audit’s findings should not be used for any purpose that does not serve the required value of the report, such as promoting the best telecom Service Provider or taking a part or parts of the report to be used in a way that it may abuse another telecom Service Provider, or to use the audit’s findings in a way that may be misleading or inaccurate considering the scope of the audit.

The summary of the results report of QoS audit of mobile networks 2020 is available via this link.