One of CRA’s major responsibilities is balancing consumers’ and telecom service providers’ rights through various aspects such as:
- Issuing needed regulatory instruments to regulate the sector effectively.
- Monitoring service providers’ compliance and the quality of telecom networks and services provided to consumers,
- Enhancing a sustainable competition between service providers to ensure providing innovative and high-quality services,
To Submit your complaint to CRA, please select first your type of complaint, after which you will be asked to log in and fill out the form
- Mobile issues
- Fixed Line issues
- Handset
- Network coverage
- Postpaid Billing
- Other
- Domain Availability Issue
- Information Update
- Registrars Issue
- Technical Support
- Custom Clearance
- Equipment Type Approval
- Import Authorization Licensing
- Spectrum Licensing