As part of the Communication Regulatory Authority’s (CRA) ongoing efforts to ensure the provision of smart, innovative and high-quality services in the sectors that it regulates, CRA recently conducted a short bi-lingual survey (Arabic & English) via social media platforms, to get consumers’ feedback on their experience of the postal services in Qatar provided by Q-post and private couriers.
The nine-question survey ran for two weeks in September and saw responses from around 300 consumers. The responses showed that 58% of consumers are unaware that CRA regulates the postal sector, despite that around 84% of consumers are using regular postal services through Q-post to send or receive letters and parcels and nearly 88% of consumers are using Express services through Q-post and private couriers’ services such as FedEx, Aramex, DHL, UPS, etc.
“CRA is in the process of finalizing the regulation for the postal sector in Qatar. The survey is one of the main tools adopted by CRA to help in receiving consumers’ feedback on the postal services and to better understand their needs and concerns. The survey has allowed us to collect valuable data about consumers’ behavior which will help us in ensuring that consumers’ rights are protected and their experience is improved,” said Amel Salem Al-Hanawi, Consumer Affairs Department Manager, CRA.