12November 2023

CRA Encourages Telecom Consumers to Experience the New Digital Registration Service


The Communications Regulatory Authority (CRA) encourages telecom consumers in Qatar to benefit from a new digital service offered by the telecom Service Providers Ooredoo Qatar Q.P.S.C. and Vodafone Qatar P.Q.S.C. on their digital channels where they can easily purchase a new SIM card.

This e-service is enabled by Artificial Intelligence (AI) and facial recognition technologies for verifying the users during the digital registration process of telecom services, using the Qatar ID (QID) for locals and residents or passports for visitors. The applicant’s identity will be verified, and purchase and payment processes completed online without the applicant having to visit any of the two Service Providers’ outlets. This service is also available for prepaid and postpaid telecom services, physical SIM cards, and e-SIMs. If an applicant orders a physical SIM card, it will be delivered to them.

Amel Salem Al-Hanawi, Consumer Affairs Department Director at CRA said, “We are pleased to see consumers use and take advantage of the digital registration services launched by both telecom Service Providers, which were built based on CRA’s framework for Online Customer Registration via Digital Channels.”

She added, “We have developed this framework out of our interest in developing Qatar’s Information and Communication Technology (ICT) sector to reflect positively on consumers, telecom Service Providers and the national economy at large, thereby contributing to achieving one of the Qatar National Vision 2030 (QNV 2030) goals, which is to strike a balance between oil-based and knowledge-based economies to diversify the Qatari economy and secure a stable, sustainable business environment.”

CRA invites consumers to explore and try this new digital service, which offers an enhanced user experience, as we continue embracing digital transformation in our lives. For more information, please visit visit www.ooredoo.qa and www.vodafone.qa.