Registrars use a whole range of different operating models, all registrars are required to comply with the CRA Registry-Registrar Agreement. If you believe your registrar has broken these terms, it’s important to let us know, or if you have experienced any of the problems below, send your complain by e-mail ( ……. @cra.gov.qa ) or call 103 and we will investigate the complaint and take steps to remedy the situation.
If your complaint is not about a breach of our Registry-Registrar Agreement, you should take it directly to the company you’re complaining about. If you don’t feel they resolve your complaint, then you may also contact the CRA complain hotline 103 and we shall investigate the problem and find remedy action.